Customer Service Representative

Skill Set

  • Team Management
  • Effective Communication
  • Workflow Management
  • Coaching and Planning
  • Data Analysis and Entry
  • Tools Proficiency
  • Risk Assessment
  • Customer Care

Experience

  • Training Specialist
    Virtual Staff LLC by Legal Soft Solutions
    July 2023 – Present
  • Performance Development Coach
    ePerformax Contact Centers, BPO
    Apr 2019 – June 2023
  • Gaming Specialist
    Telus International PH
    Sept 2018 – Apr 2019

Work at Home Capabilities

Laptop/Computer Specs: Intel Core i5 12th gen. 16GB ram, 458 SSDR, 1TB HDD
Internet Service Provider and Speed: Converge ICT 60 MBPS

Experience

  • Executive Assistant
    Tier One Entertainment
    Mar 20122 – Present
  • Virtual Executive Assistant
    Laser Measure Pty Ltd
    Apr 2018 – Present
  • Account Manager and Quality Assurance Specialist
    EnableSME Inc.
    Sep 2017 – Mar 2018
  • Customer Resolutions Analyst and Executive Assistant
    LWT Services
    Aug 2016 – Aug 2017
  • Student Progress Advisor
    Global Learning Support
    Jan 2015 – May 2016
  • Customer Service Representative
    Teletech
    Dec 2013 – May 2014
  • Customer Service Representative
    Results Manila Inc.
    May 2013 – Sep 2013
  • Customer Service Representative
    Teleperformace-Shaw (Sprint Postpaid)
    Sep 2010 – May 2013

Work at Home Capabilities

Laptop/Computer Specs: Intel core i5
Internet Service Provider and Speed: Converge, 300mbps

Skill Set

  • Proficiency with email platforms
  • Spreadsheet software data entry
  • Strong written and verbal communication
  • Database management
  • Adaptability and resourcefulness
  • Prioritizing and problem- solving
  • Phone etiquette

Experience

  • Administrative Assistant / Virtual Assistant
    Legacy Credits l Texas
    Mar 2022 – Nov 2022
  • Fraud Analyst
    Concentrix | Citi Bank
    sep 2020 – Oct 2021
  • ESL Teacher
    Pines International Academy
    Feb 2020 – May 2020
  • Customer Service & Sales Representative
    Sitel | Groupon
    Sep 2018 – Jul 2019

Work at Home Capabilities

Laptop/Computer Specs: Intel core i5, 8 GB RAM
Internet Service Provider and Speed: PLDT – 100 Mbps

Experience

  • Order Taker | Dispatcher | Customer Service Representative | Recruitment and On-Boarding Specialist
    Falcon Virtual Services | Restaurant Delivery Services
    Jan 2022 – April 2022
  • Customer Service Representative | Chat Support | Email Support
    Concentrix eBay (North America)
    Dec 2019 – Aug 2021
  • Customer Service Representative | Collections Agent
    Teleperformance | Navient
    Nov 2018 – Jul 2019
  • Appointment Setter | Qualifier
    Wolf Gate Solutions | Home Solar Solutions
    Oct 2017 – Oct 2018

Work at Home Capabilities

Laptop/Computer Specs: Ryzen 5, 12gb ram
Internet Service Provider and Speed: Converge – 100mbps

Experience

  • VT member
    Home Based – GVA
    Oct 2021 – Sept 2022
  • Team Leader
    SOPHI Inc, Dumaguete, Philippines
    Nov 2019 – May 2022
  • Technical Support Agent
    SOPHI Inc, Dumaguete, Philippines
    Sep 2017 – Dec 2019
  • Travel Resevations Agent
    SOPHI Inc, Dumaguete, Philippines
    Dec 2016 – Aug 2017
  • Springer Sales Agent
    SPI Global, Dumaguete, Philippines
    Oct 2015 – Nov 2016
  • Sr. Specialty Trainer
    Qualfon, Dumaguete, Philippines
    Oct 2013 – May 2015
  • Trainer
    Qualfon, Dumaguete, Philippines
    May 2010 – Sep 2013
  • Team Leader
    Western Wats, Cebu, Philippines
    2018 – 2010
  • Market Researcher
    Western Wats, Cebu, Philippines
    2005 – 2008

Work at Home Capabilities

Laptop/Computer Specs: i5, 8GB RAM
Internet Service Provider and Speed: PLDT Fibr 100 mbps

Wanna Hire

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